Unit 1 Adler Industrial Estate
Betam Road, Hayes, Middlesex
UB3 1ST United Kingdom
T: + 44 (0)20 8848 1912, F: +44 (0)20 8848 1913
Please Read This Privacy Policy Carefully
Introduction
Welcome to the website of Preheat Engineering Ltd
Preheat Engineering Ltd respects your privacy and is committed to safeguarding and protecting your personal data. This Privacy Policy will inform you as to how we will look after your personal data when you visit our website (regardless of where you visit it from), why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, how we keep it secure, tell you about your privacy rights and how the law protects you.
This website is not intended for children and we do not knowingly collect data relating to children.
We do update this Policy from time to time so please review it regularly.
Controller
Preheat Engineering Ltd is the ‘controller’ and responsible for your personal data. We have appointed a Data Privacy Manager who is responsible for overseeing and responding to any questions you may have about this privacy policy, including any requests to exercise your legal rights. Please see their contact details set out below.
Our full contact details are:
Data Privacy Manager: Ms Sue Cook
Preheat Engineering Ltd, Unit 1, Adler Industrial Estate, Betam Road, Hayes, Middlesex UB3 1ST
T: 020 8848 1912 sales@preheat.co.uk
Changes to this Privacy Policy and your Duty to Inform us of any Changes
- It is important that the personal data we hold about you is accurate and current.
- Please keep us informed if your personal data changes during your relationship with us.
Information We Collect
Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a physical address and an email address or other contact information.
- Google Analytics: When someone visits https://www.preheat.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
- Mailing Lists – Information We Collect: Information you voluntarily provide to us when you directly interact or correspond with us by post, phone, email, opt-in or sign up for/ subscribe to any of our promotional emails or send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your physical address, email address, IP address, phone number, as well as details including gender, occupation, location, purchase history, and other demographic information. By giving us this information, you consent to this information being collected, used and stored by us, as described in this Privacy Policy.
- Please note Preheat Engineering Ltd cannot guarantee the security of data that you choose to send us electronically, and sending such information is at your own risk.
Definitions
“Non Personal Information” is information that is not personally identifiable to you and that we automatically collect when you access our Website with a web browser. It may also include publicly available information that is shared between you and others.
“Personally Identifiable Information” is non-public information that is personally identifiable to you and obtained in order for us to provide you within our Website. Personally Identifiable Information may include information such as your name, email address, and other related information that you provide to us or that we obtain about you.
Information We Collect
Generally, you control the amount and type of information you provide to us when using our Website.
As a Visitor, you can browse our website to find out more about our Website. You are not required to provide us with any Personally Identifiable Information as a Visitor.
How do we use this information?
Most commonly, we will use your personal data in the following circumstances:
- Where it is necessary for our Legitimate Interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our Legitimate Interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Under a Performance of Contract. Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Where we need to comply with a legal or regulatory obligation.
- Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us requesting us to do so.
Mailchimp emails – We may use a third-party provider, MailChimp via our own account, to deliver our emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email services. For more information, please see MailChimp’s privacy notice. Mailchimp Privacy Policy – https://mailchimp.com/legal/privacy/
We may contact you from time to time to provide information relating to other products or services that may be of interest to you, or to inform you of any changes to our services or to provide information to you that you request from us. This will only be provided where you have provided consent to receive such communication.
Our communications will be occasional only and we provide the capability for you to control your marketing preferences. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our Data Privacy Manager, Sue Cook, sales@preheat.co.uk
Our CRM System – We will only share information within Preheat Engineering Ltd and the information you share is processed through a secure data centre stored in the UK. The information is processed through internal operating systems, with relevant governance controls and security levels. We hold business contact details but NOT personal home phone numbers or home addresses.
Our Email Policy
We fully comply with national laws regarding SPAM. You can always opt out of receipt of further email correspondence from us. We agree that we will not sell, rent, or trade your email address to any unaffiliated third-party without your permission.
If at any time the business is sold, information will be passed to the buyer under a non-disclosure agreement.
Data Security
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention – how long will you use my Personal Data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, or for as long as contractually required.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six (6) years after they cease being customers for tax purposes.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under the General Data Protection Regulation (GDPR) – Your Legal Rights
You are entitled to access, view, amend, restrict or delete the personal information that we hold.
Preheat Engineering Ltd will always provide the opportunity to opt-out of receiving future communications and fully respects such requests.
Under certain circumstances, you have rights under data protection laws in relation to your personal data as listed below:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
- Object to processing of your personal datawhere we are relying on a Legitimate Interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consentat any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
- The right to be forgotten – You can ask us to delete the information that we hold about you in certain circumstances. For example, where we no longer need the information. We also review the retention of personal data records on a regular basis.
Please email Sue Cook at sales@preheat.co.uk, if you wish to exercise any of these rights.
No Fee Usually Required – You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you – We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time Limit to Respond – We try to respond to all legitimate requests within forty (40) calendar days from the date of receipt of your request. Occasionally it may take us longer, if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. Where you are sending us a request via post rather than email we recommend you send it via recorded delivery to guarantee safe delivery.
What is the legal basis for processing the data?
Processing shall be lawful only if and to the extent that at least one of the following applies:
- the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
- processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
- processing is necessary for compliance with a legal obligation to which the controller is subject;
- processing is necessary in order to protect the vital interests of the data subject or of another natural person;
- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
- processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, where the data subject is a child.
Legally Required Releases of Information
We may be legally required to disclose your Personally Identifiable Information, if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of Preheat Engineering Ltd our Users, employees, and affiliates.
How to Contact Us
If you have any queries, please email your question or request to our Data Privacy Manager:
Ms Sue Cook
Preheat Engineering Ltd, Unit 1, Adler Industrial Estate, Betam Road, Hayes, Middlesex UB3 1ST
T: 020 8848 1912 sales@preheat.co.uk
Privacy Policy Updates
We reserve the right to modify this Privacy Policy at any time. You should review this Privacy Policy frequently. If we make material changes to this policy, we may notify you on our Website, by a blog post, by email, or by any method we determine. The method we chose is at our sole discretion. We will also change the “Last Updated” date at the beginning of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.
Version: 14th May 2018